Privacy policy

Privacy Policy

Effective Date: May 8, 2026

Welcome to Luxevaa. Your privacy is important to us. This Privacy Policy explains how luxevaa.online collects, uses, stores, and protects your personal information when you use our website or place an order.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following information from customers:

  • Full name
  • Mobile number
  • Email address
  • Shipping and billing address
  • Payment details required for transaction processing
  • Order history and customer support communication

How We Use Your Information

Your information may be used for:

  • Processing and delivering orders
  • Customer support and service communication
  • Order updates through call, SMS, email, or WhatsApp
  • Fraud prevention and security verification
  • Improving website performance and customer experience
  • Marketing offers, promotions, or product updates

Payment Security

Luxevaa does not store sensitive card or banking information on our servers.

Payments are processed securely through trusted third-party payment gateways.

Sharing of Information

We do not sell or rent customer personal information.

Your information may be shared only with:

  • Courier and delivery partners
  • Payment gateway providers
  • Technical or website service providers
  • Legal authorities if required under applicable law

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic and performance
  • Provide a better shopping experience

Customers can disable cookies through browser settings, though some website features may not function properly.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate order and contact information
  • Maintaining confidentiality of their account credentials
  • Ensuring safe use of purchased electrical products according to instructions

Data Protection

We implement reasonable security measures to protect customer data from unauthorized access, misuse, or disclosure.

However, no online transmission or electronic storage method is completely secure, and customers use the website at their own risk.

Third-Party Links

Our website or social media pages may contain links to third-party websites.

Luxevaa is not responsible for the privacy practices or content of external websites.

Marketing Communication

Customers may receive promotional messages, emails, or WhatsApp updates from Luxevaa.

Customers can opt out of marketing communication at any time by contacting us.

Children's Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

Policy Updates

Luxevaa reserves the right to update or modify this Privacy Policy at any time without prior notice.

Changes will become effective immediately upon posting on the website.

Contact Us

For privacy-related questions or support:

Thank you for trusting Luxevaa.