Shipping policy

Shipping Policy

Effective Date: May 8, 2026

Thank you for shopping with Luxevaa.

Order Processing

  • Orders are usually processed within 1–3 business days.
  • Orders are not processed on Sundays or public holidays.
  • COD orders may require confirmation through call, WhatsApp, SMS, or email.

Shipping & Delivery

  • Delivery timelines may vary depending on location and courier availability.
  • Estimated delivery time is usually 3–10 business days across India.
  • Remote locations may require additional delivery time.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Additional charges may apply for remote areas or special delivery requirements.

Order Tracking

  • Customers will receive tracking details once the order is shipped.
  • Tracking updates may take some time to reflect on courier websites.

Delivery Issues

  • Customers must provide correct shipping address and contact details.
  • Luxevaa is not responsible for delays caused by incorrect address, unavailable recipient, courier delays, weather conditions, or unforeseen circumstances.

Failed Delivery & COD Refusal

  • Repeated failed deliveries or refusal of COD orders may lead to restrictions on future COD orders.
  • Additional shipping charges may apply for re-shipping requests.

Damaged Package

  • Customers are advised to record an unboxing video while opening the package.
  • Any damaged, missing, or wrong product claims must be reported within 48 hours of delivery.

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