Terms of service

Terms of Service

Effective Date: May 8, 2026

Welcome to Luxevaa. By using luxevaa.online or placing an order, you agree to the following terms.

Orders

  • All orders are subject to confirmation and availability.
  • We reserve the right to cancel suspicious, fake, bulk, or incomplete orders.
  • COD orders may be verified through call, SMS, WhatsApp, or email.

Products

  • Minor color or design variations may occur due to lighting or screen settings.
  • Product details and prices may change without prior notice.

Payments

  • All prices are in INR.
  • Payments are processed securely through trusted payment partners.
  • Luxevaa is not responsible for payment gateway or banking failures.

Shipping

  • Delivery timelines are estimated and may vary.
  • Customers must provide correct shipping details.
  • We are not responsible for courier delays beyond our control.

Return & Refund

  • Returns, refunds, and replacements are handled as per our Return & Refund Policy.
  • Unboxing video is mandatory for any damage, missing item, or wrong product claim.

Website Usage

Customers must not:

  • Use the website for illegal or fraudulent activities
  • Submit fake return or refund claims
  • Misuse offers, discounts, or COD services

Liability

Luxevaa is not liable for:

  • Misuse of products
  • Indirect damages or losses
  • Delays caused by courier or technical issues

Electrical items should be used according to safety instructions.

Policy Updates

We may update these Terms of Service anytime without prior notice.

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